Terms & Conditions

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. 
Insurance Coverage on all packages
We add full coverage package insurance by Route onto every order at checkout automatically. This insurance covers a full replacement  or product refund if your package is damaged, lost, stolen or mis-delivered. There are specific times to file which are notated on the Shipping and Refunds page as well as being emailed to you in your original order Invoice and also your Order Shipping Notification. 
If you choose to remove your insurance coverage at checkout – you are doing this with the full understanding that you are willing to accept full responsibility if your package is lost, damaged or mis-delivered by the carrier or if it is stolen from your premises. No refunds or replacements will be issued by Platinum Skin care if something happens to an Uninsured package. No chargebacks may be filed on Platinum Skin Care for a lost, stolen, damaged, or mis-delivered package if your insurance is removed. 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and that will be notated on the product page. *emu oil.

Incorrect Address Entry: If you have entered the incorrect address (ie* forgot apartment number, gate codes, forgot part of numbers), and the shipping software does not catch it, you will be responsible for any reshipment costs once the item is returned to us.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 USPS does NOT GUARANTEE delivery times 

Fedex does NOT GUARANTEE delivery times

Delays that happen with the shipping company have no reflection on Platinum Skin Care. Once your package leaves our facility it is out of our hands – until it is in yours. Delays would be best handled directly with your local Postal Delivery Office (or Fedex) and your provided tracking number. You can always track your packages here.

 Customs Fees 

We have no control over import fees/customs fees that may arise if you are purchasing from outside the United States. No part of your order total will reflect pre-paid fees of any kind. We have no role in this other than providing export papers with your items purchased and their prices. *This is done digitally and we can NOT change pricing to lower fees. 

Please also note that the shipping rates for the items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound after reaching 13 ounces.

 USA ESTIMATED shipping times:  

First Class  3-5 days.     Priority Mail 1-3 days.     Express Mail 1-2 days.  

Fedex 2 Day – 2 business days. *Thursday orders will be marked with a Saturday Delivery Request most times at no additional fee to you. Friday orders will be delivered on Tuesday. 
Fedex Ground – 3-7 business days. 
 Global Average ESTIMATED shipping times: 
First Class Mail International 2-6 weeks. *France 8 weeks.     EMS Express 1-2 weeks. 
Fedex Ground International to Canada – 2-7 days
Fedex International Economy – 2 business days. 
NON RECEIPT? If you do not receive your package by week 10, please contact us and we will start a search with the USPS to find your package. *We can not perform a search until 10 weeks have passed.

You will have 30 days from the receipt of your package to receive a return number. All returns will have a 15% restocking fee applied. *This fee can be waived if you prefer to get a Store Credit instead of a refund. You are responsible for getting the product back to us in a secure way. Choose a traceable and/or insured option for your return. If we do not receive the item, we can not issue a refund to you. ***Peels, Custom Potions, Glominerals, Copper Peptides and trial sizes are Final Sales. Please contact customer service at 1-800-917-3155 for a return number. Thank you.
 Chemical Peels 
Agreement: I understand and acknowledge that I am under no obligation to follow any recommendations made by the seller. I understand the seller does not treat illness and any information received is intended to help me make an informed decision. I assume the risk of any adverse affects or consequences resulting from the use or misuse of any of the suggestions, preparations, or procedures. I hereby release, hold harmless, and discharge the seller, and all of its officers, employees, agents and suppliers from all claims of damages, demands, or actions whatsoever in any manner arising from or growing out of my participation.  
**MISUSE of this product can cause injury or burns! Always follow directions exactly. Do not extend peeling times or alter formulations in any way. Used as directed, our peels and products are safe and effective. By using this product you agree that Platinum Skin Care, Platinum Skin Care Inc, and assumes no responsibility for misuse of this product or for any other consequences or injuries as a result of using any of our products. 
Platinum Skin Care reserves the right to charge a minimum fee of $50 to cover charges incurred from the processing bank as well as time required to file a case in rebuttal. In the case that a chargeback was dropped after filing, any and all fees will still need to be paid by the customer in order to bring their account out of banned status. 
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Platinum Skin Care Inc.. The collective work includes works that are licensed to Platinum Skin Care Inc.. Copyright 2003, Platinum Skin Care Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Platinum Skin Care Inc. or purchasing Platinum Skin Care Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Platinum Skin Care Inc. or to purchase Platinum Skin Care Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Platinum Skin Care Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Platinum Skin Care Inc. used in the site are trademarks or registered trademarks of Platinum Skin Care Inc.

Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Platinum Skin Care Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Platinum Skin Care Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Platinum Skin Care Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

“The supplier affirms by fulfilling this order that it does not conduct or commission animal testing of any cosmetics and/or household products, including without limitation, ingredients or formulations of such products, supplied to Platinum Skin Care after January 26, 2016.”

Limitation of Liability
Platinum Skin Care Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Platinum Skin Care Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Platinum Skin Care Inc. product is mistakenly listed at an incorrect price, Platinum Skin Care Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Platinum Skin Care Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Platinum Skin Care Inc. shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Platinum Skin Care Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Platinum Skin Care Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Platinum Skin Care Inc..

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Platinum Skin Care Inc. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Platinum Skin Care Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Platinum Skin Care Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Platinum Skin Care Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Platinum Skin Care Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Platinum Skin Care Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Platinum Skin Care Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Platinum Skin Care Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Platinum Skin Care Inc. in its sole discretion.

You agree to indemnify, defend, and hold harmless Platinum Skin Care Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Platinum Skin Care Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Platinum Skin Care Inc., Platinum Skin Care Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Platinum Skin Care Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Platinum Skin Care Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

 CALIFORNIA RESIDENTS : Even though we are exempt per CA Health and safety code, section 25249.11(B) we have chosen to provide you with the standard California proposition 65 warnings. WARNING This product contains a chemical known to the State of California to cause cancer. Our 10% Glycolic Cleanser and Glycolic & Lactic Bodywash contain the ingredient Coconut Oil (INCI: Cocamide DEA). This does NOT mean that our product contains the necessary amounts to even meet the minimums, but we are keeping you aware that this ingredient is ON the list. To keep in compliance of Prop 65, we will only ship this product to you knowing that you understand it IS on the list and that you still CHOOSE to have it shipped to you knowing this. By accepting our Policy you agree that you are: 1. Aware the ingredient is on the list. 2. Choose to have it sent to you after being made aware. Understand that we are going to be updating our formulation so this ingredient is not included in the future. Trichloroacetic acid II.A.2. HUMAN CARCINOGENICITY DATA None. There are no epidemiological studies of TCA carcinogenicity in humans. Read entire profile on .Gov website. There are no studies of TCA in humans. In animals, the scope of carcinogenicity testing has been limited. The only lifetime studies (104 weeks) are of TCA administered in drinking water to male F344/N rats and to male B6C3F1 mice. TCA did not induce tumors at any site in male rats (DeAngelo et al., 1997), but in mice TCA induced a statistically significant increase in hepatocellular adenomas and carcinomas at the high dose (0.5 g/L in drinking water) (DeAngelo et al., 2008). Thank you, Jennifer

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